Troubleshooting is the process of identifying and fixing problems. Computer troubleshooting is identifying and fixing problem in either the hardware or software and can sometimes involve both at the same time.
According to Wikipedia, troubleshooting is a form of problem solving, often applied to repair failed products or processes. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again.
The basic process of troubleshooting is to check the most general possible problems first, and then gradually check for more specific problems. This provides a logical approach to problem solving. It often involves the process of elimination, where a technician will follow a set of steps to determine the problem or resolve the problem.
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